Your Business Is Everything
Turnkey Services: More Support. Less Hassle.
We are used to seeing tensions rise when there is a lack of expertise with a particular crop, limited external support in certain locations or difficulty hiring, retaining and even balancing staff.
Managing resources takes effort.
Having the right resources where they’re needed can be challenging. Fully trained, our staff delivers cost-effective, turnkey solutions and trainings where they’re needed.
Napa River Ag Services Frequently Asked Questions
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PROCESS
Accountability & Commitment
When a request comes in, we handle the Who, What, When and Where so AIPs and agencies are better positioned to grow business and continue providing superior coverage to producers.
How do we do it? For every incoming job, we first examine the task requirements and assign the most appropriate individual based on expertise, client history and availability.
Because we have multiple team members on hand, we’re committed to pairing our clients with the best person for the job, and maintaining thorough and consistent delivery of service.
CREDENTIALS
Consistency You Can Count on.
Niche Expertise
We’re experienced with crop vulnerabilities and seasonal risk patterns.
Our adjusters and processors have specialized knowledge of handling perennial and specialty crops like almonds, citrus, pistachios, walnuts, cherries, apples, blueberries and grapes.
Extensive In-House and Field Experience
Adjusters have years, some decades, of claims experience in crops claims handling specific to these crops/regions.
Customized Service
We fit staff to your specific needs based on geographic location and crop expertise.
Certified and Qualified
Fully trained, licensed and CAPP certified:
– PAIR inspections
– Compliance GSI/PHI inspections
– WFRP, preliminary claim document retrieval
– Experienced in setting reserves
– Early identification of claims requiring reviews
– Experienced preliminary claim work and field inspections ensure claims are accurately documented and timely submitted, expediting the process.
Responsive
We respond rapidly to your needs.
Adjusters and processors are always available as needed, ready to handle peak workload seasons, with consideration to the emergency, thoroughness and precision of a job.
High-Quality Service
– High satisfaction ratings
– Meet inspection deadlines
– Prompt & thorough documentation
Tech Savvy
Versed in technologies to easily integrate into claim processes and deliver our collection of data quickly and efficiently.
Business Savvy
Our many years of experience handling claims has led to a thorough understanding of the procedures and communication required to maintain a healthy claims relationship.
Adjusters are the face of the business. Having expert adjusters leads to sustaining current business, and increases the likelihood of expanding portfolios.
APPROVED INSURANCE PROVIDERS
Keeping up with consistent service and competitive products.
Providing consistent coverage that helps builds trust, profitability and growth.
Having the right resources where you need them can be challenging. Your ability to do good business is directly impacted by the strength of your agent network, claims and adjusting capabilities, and the ability to meet underwriting and compliance demands.
Are you ready for unexpected claim loads, excessive reviews, CAT events, field reviews and inspections, and processing new business? We offer flexible service, support and training that adapt to your needs for the short- and long-term.
AGENCIES AND AGENTS
Bringing local relationships and sales to the table.
Between carrying out policies, meeting producer expectations and having the right resources to step in when needed, securing your book of business is no simple task.
Access experienced processors, underwriting and claims auditing staff to assist during peak times so you can stay focused on those you insure.
If you struggle to find, train and maintain talent, we can help carry your logistical load to take some of the pressure off.
Offerings for agencies: Claims Audits • Underwriting/Processing • Other
Ag EXPERTS, ATTORNEYS, E&O CARRIERS
Strengthening support in niche sectors.
Fair outcomes are a direct result from accurate, timely data and documentation.
We use our specialty knowledge, innovative approach and risk management experience to provide an independent assessment by gathering claim facts that enhance the claim or scenario at hand.
Offerings: Claims • Third-Party Valuations & E&O documentation
GOVERNMENT ENTITIES
Immediate, flexible resources and support.
Reduce some of the pressures you face.
Needing extra hands to carry the load, training to get programs off the ground or coverage where you need it?
We can assist in on-site duties and provide trainings, especially for areas where training resources are limited.
Government Service Offerings: Claims • Compliance • Training • Underwriting/Processing
lending institutions
Protecting loan portfolios and farmer relationships.
Protecting your customers takes calculated strategies and effort.
Our team of trained, industry professionals can step in with the immediacy and flexibility to back your risk assessment needs—providing clear, thorough documentation through assessment of value, yield estimates and quality of crops.
Contact us at ag@napariverinsurance.com for inquiries about how we may be able to serve you.
Producers/Farmers
Keeping your claims in check with immediacy and precision.
When you’re in the middle of a claim, are not sure if it’s going the right way and want to reassess the situation, one of our adjusters can step in to assist and help with independent field assessments:
– Second opinions on field conditions, appraisals, cause of loss, etc.
– Fact-finding and documentation/summarizing findings
Client Testimonials
“…This plugs a hole in a much needed space!”
“Napa River, you are a game changer!”
Service Coverage
With over 40 personnel stationed in various regions across the US, we can extend our resources across the entire West, South and Southeast.
Ready When You Need Us.
A sales representative will contact you shortly. Please allow 24 hours during regular business hours for our team to assess and respond to your inquiry.
Suzanne Shields, Director: 615.519.8519
AG Services Guide
Napa River Insurance Services, Inc. is an equal opportunity provider. In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.
Napa River Insurance Services, Inc. is an equal opportunity employer.
